Hotels in Manila Accepting OJT Students
Embarking on your On-the-Job Training (OJT) journey in the bustling metropolis of Manila can be both exciting and overwhelming. Securing an OJT position at a reputable hotel is a crucial step towards launching a successful career in the hospitality industry. This guide aims to provide you with a comprehensive overview of hotels in Manila that are known to accept OJT students, offering valuable insights into their programs and potential opportunities for aspiring hospitality professionals. We’ll delve into the types of departments where you might find OJT placements, the key skills you can acquire, and what to look for when choosing the right hotel for your training. This is a long journey, but a worthwhile one for your future career.
Why Manila is a Great Choice for Hospitality OJT
Manila, the vibrant capital of the Philippines, is a dynamic hub for tourism and hospitality. With a diverse range of hotels, from budget-friendly accommodations to luxurious five-star establishments, the city offers a plethora of opportunities for OJT students to gain practical experience in various aspects of the industry. Manila’s strategic location as a major gateway to the Philippines also means exposure to international standards and diverse clientele, further enhancing your learning experience.
The Philippine hospitality industry is known for its warm and welcoming culture, which extends to its training programs. OJT students are often treated as integral members of the team, provided with ample guidance and support from experienced professionals. This nurturing environment allows students to develop their skills, build confidence, and network with industry leaders.
The Growing Hospitality Sector in Manila
Manila’s hospitality sector is experiencing continuous growth, driven by increasing tourism, business travel, and a thriving Meetings, Incentives, Conferences, and Exhibitions (MICE) industry. This growth translates into a greater demand for skilled hospitality professionals, making it an ideal time for students to pursue OJT opportunities in the city. New hotels are constantly opening their doors, creating even more avenues for students to gain hands-on experience and potentially secure future employment.
Key Departments for OJT Placements in Hotels
Hotels typically offer OJT placements in a variety of departments, allowing students to specialize in their areas of interest. Here are some of the most common departments that accept OJT students:
Front Office
The Front Office is the first point of contact for guests, making it a crucial department for creating a positive first impression. OJT students in this department may assist with tasks such as guest registration, check-in/check-out procedures, handling inquiries, and providing concierge services. This placement provides excellent opportunities to develop communication skills, customer service abilities, and problem-solving skills.
A typical day for an OJT student in the Front Office might involve assisting guests with their luggage, answering phone calls and emails, resolving guest complaints, and providing information about local attractions and services. You’ll learn how to use hotel management software, handle cash transactions, and work effectively under pressure. The ability to multi-task and maintain a professional demeanor is essential in this role.
Food and Beverage (F&B)
The Food and Beverage department encompasses a wide range of operations, including restaurants, bars, banquets, and room service. OJT students in this department may assist with tasks such as serving guests, taking orders, preparing beverages, setting up tables, and maintaining cleanliness. This placement provides opportunities to develop culinary skills, learn about different cuisines, and enhance customer service skills.
Depending on your assigned role, you might be involved in preparing food in the kitchen, serving drinks at the bar, or assisting with banquet setups. You’ll learn about food safety and hygiene standards, proper serving techniques, and how to handle customer complaints. The F&B department is a fast-paced environment that requires teamwork, attention to detail, and a positive attitude.
Housekeeping
The Housekeeping department is responsible for maintaining the cleanliness and orderliness of guest rooms and public areas. OJT students in this department may assist with tasks such as cleaning rooms, making beds, replenishing amenities, and reporting maintenance issues. This placement provides opportunities to develop attention to detail, time management skills, and physical stamina. While often overlooked, housekeeping is crucial for guest satisfaction and a hotel’s reputation.
A typical day for a Housekeeping OJT student might involve cleaning guest rooms according to established procedures, changing linens and towels, restocking amenities, and reporting any damages or maintenance issues to the supervisor. You’ll learn about different cleaning products and techniques, how to operate cleaning equipment, and the importance of maintaining a clean and sanitary environment. Punctuality and reliability are essential in this role.
Kitchen
For those passionate about culinary arts, an OJT placement in the Kitchen offers invaluable experience. Students may assist chefs with food preparation, cooking, plating, and maintaining kitchen hygiene. This placement allows for the development of culinary skills, knowledge of different cuisines, and an understanding of kitchen operations.
Depending on the hotel and your skill level, you might be involved in preparing ingredients, assisting with cooking various dishes, plating food according to presentation standards, and maintaining the cleanliness of the kitchen. You’ll learn about food safety regulations, proper knife skills, and the importance of teamwork in a fast-paced kitchen environment. A strong work ethic and a willingness to learn are crucial for success in this role.
Sales and Marketing
The Sales and Marketing department is responsible for promoting the hotel and attracting guests. OJT students in this department may assist with tasks such as market research, social media management, event planning, and customer relationship management. This placement provides opportunities to develop communication skills, marketing skills, and sales techniques.
You might be involved in creating marketing materials, managing social media accounts, assisting with event planning, conducting market research, and responding to customer inquiries. You’ll learn about different marketing strategies, how to use social media platforms effectively, and the importance of building relationships with clients. Creativity, strong communication skills, and a passion for marketing are essential in this role.
Human Resources (HR)
The Human Resources department is responsible for managing the hotel’s employees. OJT students in this department may assist with tasks such as recruitment, training, payroll, and employee relations. This placement provides opportunities to learn about human resource management principles and practices.
You might be involved in assisting with recruitment processes, organizing training programs, processing payroll, and assisting with employee relations matters. You’ll learn about labor laws, HR policies and procedures, and the importance of maintaining confidentiality. Strong organizational skills, attention to detail, and excellent communication skills are essential in this role.
Accounting and Finance
The Accounting and Finance department manages the hotel’s financial operations. OJT students in this department may assist with tasks such as bookkeeping, accounts payable, accounts receivable, and financial reporting. This placement provides opportunities to learn about accounting principles and practices.
You might be involved in processing invoices, reconciling bank statements, preparing financial reports, and assisting with budgeting. You’ll learn about accounting software, financial analysis techniques, and the importance of accuracy and attention to detail. Strong analytical skills, problem-solving abilities, and a solid understanding of accounting principles are essential in this role.
Hotels in Manila Known to Accept OJT Students
While specific availability may vary depending on the hotel’s current needs and policies, here are some hotels in Manila that are generally known to accept OJT students:
Luxury Hotels
These hotels offer a premium experience and often have structured OJT programs. They provide exposure to high standards of service and operational excellence.
The Peninsula Manila
The Peninsula Manila is an iconic luxury hotel known for its impeccable service and elegant ambiance. They often offer OJT opportunities in various departments, including Front Office, F&B, Housekeeping, and Kitchen. Students can expect to receive comprehensive training and guidance from experienced professionals. Competition for placements at The Peninsula Manila can be fierce, so a strong application and a positive attitude are essential.
Shangri-La at the Fort, Manila
Shangri-La at the Fort is a modern luxury hotel located in the heart of Bonifacio Global City. They offer OJT placements in various departments, including Front Office, F&B, and Events. Students can benefit from the hotel’s commitment to training and development, gaining valuable skills and experience in a world-class setting. The Shangri-La brand is highly regarded in the hospitality industry, making an OJT placement here a significant advantage.
Conrad Manila
Conrad Manila, situated by the scenic Manila Bay, is known for its sophisticated design and exceptional service. They frequently offer OJT opportunities in departments such as Front Office, F&B, and Housekeeping. The hotel’s commitment to sustainability and innovation provides students with a unique learning experience. Conrad Manila is part of the Hilton group, offering potential opportunities for future career advancement within the company.
Okada Manila
Okada Manila is a sprawling integrated resort with luxurious accommodations, world-class dining, and a stunning casino. They offer a wide range of OJT opportunities in various departments, including F&B, Entertainment, and Guest Services. The hotel’s large scale and diverse operations provide students with exposure to a variety of roles and responsibilities. Okada Manila is known for its vibrant atmosphere and its commitment to providing exceptional guest experiences.
Sofitel Philippine Plaza Manila
Sofitel Philippine Plaza Manila, with its distinctive architecture and stunning bay views, is a landmark hotel in Manila. They often offer OJT placements in departments such as Front Office, F&B, and Culinary. Students can benefit from the hotel’s French heritage and its commitment to providing exceptional guest experiences. Sofitel is part of the Accor group, offering potential opportunities for future career advancement within the company.
Mid-Range Hotels
These hotels offer a balance between quality and affordability, providing a good learning environment for OJT students.
Holiday Inn Manila Galleria
Holiday Inn Manila Galleria, located in the Ortigas business district, is a popular choice for business and leisure travelers. They frequently offer OJT placements in departments such as Front Office, F&B, and Housekeeping. The hotel’s focus on providing comfortable and convenient accommodations makes it a great place to learn about guest satisfaction and operational efficiency. Holiday Inn is part of the IHG group, offering potential opportunities for future career advancement within the company.
Crowne Plaza Manila Galleria
Crowne Plaza Manila Galleria, also located in Ortigas, is another popular hotel for business travelers. They offer OJT opportunities in various departments, providing students with hands-on experience in a busy and dynamic environment. The Crowne Plaza brand is known for its commitment to providing excellent service and comfortable accommodations.
New World Manila Bay Hotel
New World Manila Bay Hotel, situated near the Manila Bay, offers comfortable accommodations and a variety of dining options. They often accept OJT students in departments such as Front Office and F&B. This hotel provides a good balance between luxury and affordability, offering students a well-rounded learning experience.
Solaire Resort & Casino
While considered luxurious, Solaire sometimes offers OJT positions in specific departments, particularly in F&B and certain aspects of guest services. It’s worth inquiring about their availability. Solaire provides a high-energy environment and exposure to a large-scale integrated resort operation.
Budget-Friendly Hotels
While OJT opportunities may be less structured in these hotels, they can still provide valuable experience, especially in basic hotel operations.
Go Hotels
Go Hotels is a budget-friendly hotel chain with several locations throughout Manila. They occasionally offer OJT placements in departments such as Front Office and Housekeeping. While the training may be less structured than in luxury hotels, students can gain valuable experience in basic hotel operations and customer service.
Red Planet Hotels
Similar to Go Hotels, Red Planet Hotels offer budget-friendly accommodations and may occasionally have OJT opportunities. It’s best to inquire directly with individual branches to inquire about openings. Students can gain practical experience in basic hotel operations.
How to Find and Apply for OJT Positions
Finding the right OJT position requires a proactive approach and careful planning. Here are some tips to help you find and apply for OJT positions in Manila hotels:
Networking
Networking is a crucial aspect of your OJT search. Reach out to your professors, alumni, and industry contacts to inquire about potential opportunities. Attend industry events and career fairs to meet hotel representatives and learn about their OJT programs. Building connections can significantly increase your chances of landing your desired placement.
Online Job Boards
Utilize online job boards such as JobStreet, LinkedIn, and Indeed to search for OJT positions in Manila hotels. Filter your search results by keywords such as “OJT,” “internship,” and “hospitality” to narrow down your options. Carefully review the job descriptions and requirements to ensure that you meet the qualifications.
Hotel Websites
Visit the websites of hotels that interest you and check their careers pages for OJT opportunities. Some hotels may have dedicated internship programs with specific application processes and requirements. Even if there are no specific OJT listings, consider contacting the HR department directly to inquire about potential opportunities.
University Placement Offices
Your university’s placement office is a valuable resource for finding OJT positions. They often have partnerships with hotels and other companies that offer internship programs. Consult with your placement officer to learn about available opportunities and get assistance with your application process.
Direct Application
Don’t hesitate to directly contact the HR departments of hotels that interest you, even if they don’t have any advertised OJT positions. Submit your resume and cover letter, expressing your interest in an internship and highlighting your skills and qualifications. A proactive approach can often lead to unexpected opportunities.
Crafting a Compelling OJT Application
Your OJT application is your first impression on potential employers. Make sure it’s well-written, error-free, and highlights your strengths and qualifications. Here are some tips for crafting a compelling OJT application:
Resume
Your resume should be concise, well-organized, and tailored to the specific OJT position you’re applying for. Highlight your relevant skills, education, and experience. Include any volunteer work, extracurricular activities, or awards that demonstrate your commitment to the hospitality industry.
Use action verbs to describe your accomplishments and quantify your achievements whenever possible. For example, instead of saying “Assisted with customer service,” say “Provided excellent customer service to over 100 guests per day, resulting in positive feedback and increased customer satisfaction.”
Cover Letter
Your cover letter should be personalized to the specific hotel and OJT position you’re applying for. Express your interest in the hotel and explain why you’re a good fit for the role. Highlight your skills and experience that are relevant to the position and demonstrate your enthusiasm for the hospitality industry.
Research the hotel and mention something specific that impresses you, such as their commitment to sustainability or their innovative guest services. This shows that you’ve taken the time to learn about the hotel and that you’re genuinely interested in working there.
Portfolio (Optional)
If you have any relevant projects, such as culinary creations, marketing campaigns, or event plans, consider including them in a portfolio. This allows you to showcase your skills and creativity in a tangible way. Your portfolio can be physical or digital, depending on the nature of your projects.
Preparing for Your OJT Interview
If your application is successful, you’ll be invited for an interview. This is your opportunity to make a strong impression and demonstrate your suitability for the OJT position. Here are some tips for preparing for your OJT interview:
Research the Hotel
Before your interview, thoroughly research the hotel. Learn about its history, mission, values, and recent news. Understand its target market, competitive advantages, and challenges. This knowledge will help you answer interview questions more effectively and demonstrate your genuine interest in the hotel.
Practice Common Interview Questions
Prepare answers to common interview questions such as “Tell me about yourself,” “Why are you interested in this OJT position?” “What are your strengths and weaknesses?” “What are your career goals?” and “Why should we hire you?” Practice your answers aloud and refine them until you feel confident and articulate.
Prepare Questions to Ask
Asking thoughtful questions at the end of the interview demonstrates your engagement and interest in the OJT position. Prepare a list of questions to ask about the hotel’s culture, the OJT program, the department you’ll be working in, and potential opportunities for growth. Avoid asking questions that can be easily found online.
Dress Professionally
Dress professionally for your interview. Wear business attire that is appropriate for the hotel industry. For men, this typically means a suit and tie. For women, this could be a suit or a dress with a blazer. Ensure that your clothes are clean, pressed, and fit well. Pay attention to grooming and hygiene as well.
Arrive on Time
Arrive on time for your interview. Plan your route in advance and allow for potential delays such as traffic. If you’re running late, call the hotel to inform them. Being punctual demonstrates your respect for the interviewer’s time.
Be Confident and Enthusiastic
During the interview, maintain eye contact, smile, and speak clearly. Project confidence and enthusiasm for the OJT position and the hospitality industry. Show that you’re eager to learn and contribute to the hotel’s success.
Maximizing Your OJT Experience
Once you’ve secured an OJT position, it’s important to make the most of the experience. Here are some tips for maximizing your OJT experience:
Be Proactive
Don’t wait to be told what to do. Take initiative and seek out opportunities to learn and contribute. Ask questions, volunteer for tasks, and offer suggestions for improvement. A proactive approach will impress your supervisors and demonstrate your commitment to learning.
Be Punctual and Reliable
Arrive on time for your shifts and fulfill your responsibilities diligently. Punctuality and reliability are essential qualities for any hospitality professional. Show that you’re dependable and can be counted on to complete your tasks effectively.
Be a Team Player
The hospitality industry is a team-oriented environment. Work well with your colleagues and support them in achieving their goals. Be respectful, helpful, and willing to go the extra mile to assist your team members. A collaborative approach will foster positive relationships and enhance your overall experience.
Seek Feedback
Regularly seek feedback from your supervisors and colleagues. Ask them for specific suggestions on how you can improve your performance. Be open to constructive criticism and use it as an opportunity to learn and grow. Showing that you value feedback will demonstrate your commitment to self-improvement.
Network with Professionals
Use your OJT experience as an opportunity to network with hospitality professionals. Attend industry events, connect with colleagues on LinkedIn, and build relationships with supervisors and mentors. Networking can open doors to future opportunities and help you advance your career in the hospitality industry.
Document Your Achievements
Keep a record of your accomplishments and contributions during your OJT. This will be valuable when you’re applying for future jobs. Quantify your achievements whenever possible, using numbers and statistics to demonstrate your impact. For example, “Improved customer satisfaction scores by 10% by implementing a new guest service protocol.”
Reflect on Your Experience
Take time to reflect on your OJT experience. What did you learn? What skills did you develop? What were your strengths and weaknesses? What did you enjoy most about the experience? What would you do differently next time? Reflecting on your experience will help you identify areas for improvement and prepare for future career opportunities.
The Long-Term Benefits of a Manila Hotel OJT
A successful OJT in a Manila hotel can provide numerous long-term benefits for your career. It can:
Enhance Your Skills and Knowledge
Gain practical skills and knowledge in various aspects of hotel operations, making you a more competitive candidate in the job market.
Build Your Professional Network
Connect with industry professionals who can provide guidance, mentorship, and potential job opportunities.
Increase Your Employability
Demonstrate your experience and commitment to the hospitality industry, making you a more attractive candidate to potential employers.
Boost Your Confidence
Develop your confidence and self-esteem through hands-on experience and positive feedback.
Clarify Your Career Goals
Gain a better understanding of your interests and strengths, helping you to make informed decisions about your future career path.
Potentially Lead to a Full-Time Job Offer
Impress your supervisors with your performance and potentially receive a full-time job offer upon graduation.
Navigating Challenges During Your OJT
While OJT is a valuable learning experience, it can also present challenges. Here’s how to navigate common issues:
Dealing with Difficult Guests
Encountering demanding or unhappy guests is part of the job. Remain calm, polite, and empathetic. Listen attentively to their concerns and try to resolve the issue to the best of your ability. If you’re unable to resolve the problem, escalate it to your supervisor.
Handling Stressful Situations
The hospitality industry can be fast-paced and demanding. Learn to manage stress effectively by prioritizing tasks, delegating responsibilities, and taking breaks when needed. Practice relaxation techniques such as deep breathing or meditation to help you stay calm and focused.
Communicating Effectively
Clear and effective communication is essential in the hospitality industry. Practice active listening, speak clearly and concisely, and use appropriate language. Be mindful of your body language and tone of voice. If you’re unsure about something, ask for clarification.
Managing Conflicts with Colleagues
Conflicts can arise in any workplace. If you have a disagreement with a colleague, try to resolve it privately and respectfully. Focus on the issue at hand, rather than attacking the person. If you’re unable to resolve the conflict on your own, seek the assistance of your supervisor.
Adapting to Different Cultures
Manila hotels often cater to guests from diverse cultural backgrounds. Be respectful of different cultures and customs. Learn about different cultural norms and communication styles. Be mindful of your own cultural biases and avoid making assumptions. Show genuine interest in learning about other cultures.
Final Thoughts: Your OJT – A Stepping Stone to Success
Embarking on an OJT in Manila’s vibrant hotel scene is more than just a requirement; it’s an investment in your future. By choosing the right hotel, actively seeking opportunities, and embracing the challenges, you can gain invaluable skills, build a strong professional network, and lay the foundation for a successful career in the hospitality industry. Remember that your OJT is a stepping stone – a chance to learn, grow, and prove yourself. With dedication, enthusiasm, and a willingness to learn, you can transform your OJT into a launching pad for a rewarding and fulfilling career.
Good luck in your OJT journey!
